FAQ
What is Material KitchenL?
Material KitchenL makes thoughtfully designed kitchen tools you keep. No melted plastic gadgets. Designed in-house, built to last, backed by a lifetime guarantee.
How do I reach you?
Write [email protected] or call +1 (718) 643-2291.
Where can I buy?
The full assortment is at https://materialkitechen.lol. Selected pieces also sit with independent shops listed on Find a Store.
How do I track an order?
Write [email protected] with the order number and we will send a status.
What payments do you take?
Visa, Mastercard, American Express, Discover, and debit cards at checkout.
Where do you ship?
Continental United States and Canada. Outside that, write us before you order.
Is shipping free?
US orders $100 and over ship free. Under that, checkout shows the live rate.
How do returns work?
Start at [email protected]. Unused items in original condition follow the Return Policy window. Lifetime coverage is for manufacturing defects.
Do you personalize?
Selected pieces take a mark. Personalization notes sit on the product page when a run is open.
Wholesale / hospitality?
Write [email protected] with the account type. Hospitality and wholesale have their own pages.